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Refund Policy

At FBnumber, we strive to ensure our tool helps you efficiently discover and connect with B2B leads. We understand that technical environments can vary and occasional issues may arise. This Refund Policy outlines the specific conditions under which a refund may be issued for subscriptions or credit packages purchased on our website.

1. Eligibility for Refunds

Due to the digital nature of our service and the immediate allocation of access and credits, we offer refunds only in the following specific scenarios:

A. Accidental Duplicate Charges

You are eligible for a full refund of the duplicate charge if:

  • You were billed multiple times for the same subscription or credit package due to a system error.
  • The request is made within 7 days of the billing date.

B. Technical Issues & System Failures

If you are unable to use our core extraction features due to a persistent technical error on our end, you may be eligible for a full or partial refund if:

  • You have contacted our support team at [email protected] to report the issue immediately upon discovery.
  • You have provided the necessary screenshots or evidence of the error (e.g., console logs, error messages, browser version).
  • Our support team has verified that the issue originates from our software and cannot be resolved or provided a workaround.
  • The request is made within 7 days of your purchase date.

Note: If the issue is resolved after troubleshooting, or if you have already successfully extracted a significant portion of leads using your credits, a pro-rated refund may be issued at our sole discretion.

C. Browser Incompatibility

It is the customer’s responsibility to ensure they are using a supported browser (e.g., Google Chrome) before purchasing a subscription.

  • If you purchased a subscription but are physically unable to install the extension because your operating system or browser is entirely incompatible, we can offer a refund provided no credits have been used.
  • The request is made within 7 days of the purchase date.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Failure to Contact Support: You experienced a technical issue but did not contact us for assistance, or only contacted us after your billing cycle ended.
  • Third-Party Platform Changes: Facebook or LinkedIn updates their user interface or backend infrastructure in a way that temporarily or permanently disables our extraction capabilities. We continuously update our tool to adapt to these changes, but we do not refund for these third-party disruptions.
  • Account Restrictions: Your personal or business social media accounts are restricted, suspended, or banned by third-party platforms (e.g., Facebook, LinkedIn).
  • Change of Mind: You purchased a subscription but decided you no longer need the tool, or you found an alternative service.
  • Unused Credits: You failed to use your allocated monthly credits before the end of your subscription cycle.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Email our Customer Support team at [email protected].
  2. Subject line: “Refund Request – Account: [Your FBnumber Account Email]”
  3. In the email body, please include:
  • The email address associated with your FBnumber account.
  • The date of purchase and receipt/invoice number.
  • A detailed reason for the refund request.
  • For technical issues: Screenshots showing the error, the URL you were trying to extract from, and your browser version.

4. Refund Process & Timeline

  • Once we receive your request, our support team will review it and investigate the issue within 24-48 hours.
  • If your refund is approved, it will be processed immediately to your original method of payment.
  • Depending on your bank or credit card issuer, it may take 5 to 10 business days for the funds to appear in your account.

For any questions regarding this policy, please contact us at [email protected].