1. Introduction
Welcome to FBnumber (“we,” “us,” or “our”). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy serves to inform you transparently about how we collect, use, process, and safeguard your personal data when you visit our website https://fbnumber.com/, install our Chrome Extension, and use our lead generation and workspace management services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products, or when you contact customer support.
A. Personal Information You Disclose to Us
The personal information that we collect depends on the context of your interactions with us and the choices you make. This specifically includes:
- Account Information: Name, email address, and password (securely hashed) when you create a FBnumber account.
- Billing Information: If you purchase a premium subscription or credit package, we collect billing address and payment method details.
- User-Generated Content: The data you choose to save and organize within your FBnumber workspace (e.g., specific lead lists, contact details you have extracted using our tool). Note: We do not use this extracted data for our own purposes or sell it to third parties.
- Customer Support Data: Any information you provide when contacting our customer support team to assist with troubleshooting.
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Website or use the Chrome Extension. This information is essential for maintaining the security and operation of our Services, and for our internal analytics and reporting purposes. This includes:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This includes how often you use the extension, features interacted with, and crash reports.
- Device Data: Information about your computer or device you use to access the Services. This may include your IP address, browser type, operating system configuration information, and extension version.
C. Payment Data
We use reputable third-party payment processors (such as Stripe) to handle payments securely. We do not store or process your full credit card details on our servers. All payment data is encrypted and processed directly by our payment processor in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
3. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive for the following purposes:
- To provide and manage your account: To facilitate account creation, logons, and the management of your workspace and saved leads.
- To fulfill and manage your orders: To process your subscriptions, allocate credits, and send invoices.
- To provide technical customer support: To resolve technical issues related to the Chrome Extension or your workspace.
- To send administrative information: We may send you service, product, and new feature information, or changes to our terms, conditions, and policies.
- To protect our Services: We may use your information as part of our efforts to keep our Website and Extension safe and secure (e.g., fraud monitoring, abuse detection).
- To improve our services: We may use non-personal, aggregated usage data to understand how the extension is utilized and to improve its functionality and user experience.
4. Sharing Your Information
We respect your privacy and only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
- Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors who perform services for us (e.g., Payment Processing securely via Stripe, Email Delivery for transactional emails, Cloud Hosting for our workspace infrastructure).
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We strictly do not sell, rent, or trade your personal account information or the lead data you extract to third parties for their marketing purposes.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information on our Website.
- Essential Cookies: Necessary for the operation of the Website (e.g., keeping you logged into your workspace).
- Analytics Cookies: Help us understand how visitors interact with the Website by collecting and reporting information anonymously.
Most Web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.
6. How Long We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.
- Active Accounts: We retain your account data and saved workspace leads for as long as your account remains active.
- Deleted Accounts: If you request account deletion, we will purge your data from our active databases, though some residual data may remain temporarily in secure backups for legal or technical reasons before being fully deleted.
7. Security of Your Information
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
- Encryption: We use SSL/TLS encryption to protect data transmitted between your browser, our extension, and our servers.
- Access Control: Access to personal data and backend systems is heavily restricted to authorized personnel only.
However, please remember that we cannot guarantee that the internet itself is 100% secure. Transmission of personal information to and from our Services is at your own risk.
8. Minors
Our Services are intended for business professionals. We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
9. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information.
For Users in the European Economic Area (EEA) and UK (GDPR):
You have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data (“Right to be forgotten”).
- Object to the processing of your personal data.
- Request the transfer of your personal data.
For Users in California (CCPA):
California residents have specific rights regarding access to their personal information and the right to request deletion of their data.
If you would like to exercise any of these rights, please contact us using the contact details provided below.
10. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
11. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact us at:
Email: [email protected]